FAQ

What is the production time for my order?

Production for our exquisite jewelry gifts typically takes from 2 to 5 business days. We want to ensure that every piece is crafted with care and attention to detail before it reaches you.

How long does shipping take?

Once your order is shipped, delivery usually takes between 2 to 5 business days for USA domestic orders. For international orders, delivery may take 5 to 10 business days, depending on your location.

What shipping carriers do you use?

For USA domestic orders, we use USPS, while Priority orders are shipped via FedEx. For Canada, Standard orders are handled by DHL (Delivery Duty Paid), so you won’t incur any additional fees. Canada Priority orders are shipped with FedEx. For Europe, the UK, and other international locations, we use either FedEx or DHL based on your specific location.

Will I receive a tracking number for my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. This allows you to follow your package right to your door, giving you peace of mind as you await your beautiful jewelry gift.

What should I do if my order is delayed?

If you experience any delays with your order, please reach out to us. While we do our best to ensure timely delivery, factors like weather or customs can sometimes cause unexpected delays. We're here to help you with any concerns you may have!

Do you offer package protection?

Yes, we offer package protection to ensure that your order arrives safely. If you have any questions about this service, feel free to contact us for more information. ( with additional fee from£2.98 package protection plan)

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once production has started, changes may not be possible.

What if I receive a damaged or incorrect item?

We take great care in packaging our products, but if you receive a damaged or incorrect item, please contact us immediately. We will evaluate the issue and work to make it right for you.

How can I contact customer support?

You can reach our customer support team via email at lunamoon@creativelunaco.shop or by phone at +447934472020. We're here to help with any questions or concerns you may have!